Dear #MTNza : How not to use Twitter

The MTN network quality in Grahamstown has never been great. Over the last weeks, however, it came grinding to a halt. Making calls became a hit-and-miss affair, SMS’s might be delivered – often long after being sent, and data speeds crawled along at a snail’s pace or not at all.

The irony of MTN offering free access to Twitter when the data network to connect to Twitter was non-existent was not lost on us.

So what does a denizen of the Twitterverse do when there is a lack of service? He takes to Twitter, of course. Although in this instance, I had to do it from a wifi connection because my very expensive smartphone on a very expensive MTN contract was mute on the very dead MTN data network. (My tablet on a Vodacom contract was very useful, though.)

Let me regale you on the tweets between myself and @MTNza:

Screenshot 2015-12-02 at 19.34.31
First tweet to @MTNza with their response.

If I wanted to sit in a telephone queue I would have done so from the start. Nothing happened. So 2 days later the following “conversation” ensued:

Screenshot 2015-12-02 at 19.38.44

To which I replied:

Screenshot 2015-12-02 at 19.39.55

Now my dearest MTN, if your Twitter feed is only there to engage in meaningless chatter, you are wasting your time and mine. If your Twitter operator cannot even refer complaints on to someone who can help, what is the point? Just put the number to phone in big digits on your website and be done with it. Don’t bamboozle us with the pretense of having a Social Media presence. We’re not stupid. For the past weeks I have been paying for a service I can’t use effectively and then you have the gall to waste my time on-line also?!

Go and ask #FNBSA how to deal with complaints on Twitter if you don’t know how. Guess where my number will be porting to in January when my contract expires?